WPCNR MR. AND MRS. AND MS. WHITE PLAINS VOICE. March 7, 2005: A reader who takes taxis regularly from the White Plains Trans Center and Metro North railroad station says drivers routinely ignore the Customer's Bill of Rights. Here is his letter:

Dear sirs,
        I've recently moved to Greenburgh, and I frequently take cabs from
the White Plains train station.  I have some questions about the cabs here
that I hope you can help me with:

1) In some cabs I've seen a "passenger bill of rights".  Can you tell me
more about this?  Is it Westchester law, or was it created by that
particular cab company?

2) One of the rights listed was that for an extra dollar, you could take the
cab without sharing it.  If this is the case, I've found it very difficult
to get drivers to acknowledge it.  I'm only interested because of one
_extremely_ long cab ride home that should have been five minutes.

3) I've never seen a driver's ID posted inside the cab.  Is it a requirement
that they post this?

Sometimes the drivers do their jobs well but other times even trying to talk
to them is frustrating.  They're often uncommunicative, and even angry.
It's a part of my trip home from NYC that I don't look forward to.

Thank you,
Charles Lewis